Due to the perishable nature of meat products, we follow a strict refund and cancellation policy.
1. Order Cancellation
- Orders can be cancelled before processing/cutting starts.
- Once the order is processed, cancellation may not be possible.
2. Refund Eligibility
Refunds may be considered only if:
- Wrong item delivered
- Quantity mismatch
- Product quality issue at the time of delivery
issue must be reported within 30-60 minutes of delivery with photos/videos.
3. Non-Refundable Cases
Refunds will NOT be provided for:
- Change of mind after delivery
- Delay due to traffic or weather
- Improper storage after delivery
- Minor weight variations due to natural processing
4. Refund Process
- Refund requests must include Order ID and issue details.
- Approved refunds will be processed to the original payment method or as store credit.
- Refund timelines depend on payment gateway policies.
5. COD OrdersFor COD orders, refunds (if approved) may be processed as store credit or alternate method decided by Instameat.shop.